In support we are more frequently confronted with customers reporting a several minute long program start. In this article I would like to explain the cause of it and how to speed it up.
Continue readingWe updated our step by step guides
We would like to inform you that we have recently updated our step by step guides to several modules and functions in Productionserver.
Continue readingVideo: ColorGATE Website: User Account and Product Registration
Instructions for the User Account and Product Registration for the ColorGATE Website is now available as a video.
Length: 5:15
What to do when the software does not start anymore
Due to power failures and similar external influences, it can happen that the PC simply goes out while Productionserver is writing data. The next time the software tries to start, it may not open anymore. The reason for this is usually that a job folder is defective. The following article briefly explains what you can do to get Productionserver 10 up and running again. If you have any questions, please contact our Websupport-System. Continue reading
Enhancements to the Color Table function in 10.20
In addition to many corrections and small improvements 10.20 also offers some useful extensions for spot color handling.
Logging in Productionserver
Normally logging is just something that just happens in the background when running a software, but when a problem comes up, it suddenly becomes more important. While working in Support we often check the log files of Productionserver. If for example a printing process is canceled or the software isn’t starting anymore, these text files can help to find the real cause. This information can then help our developers to improve the software. As a user you don’t have to analyze the log files yourself, so that this article just describes how the logging is activated.
Selecting Hardware for High Performance Rip PCs
ColorGATE software solutions will run on nearly any PC hardware running a recent Windows, the minimal system requirements are met in the lowest cost segment, even tablets or Mini-PCs would be able to run and probably even be able to drive printers productively.
With higher productivity of printers and the ability to run multiple devices simultaneously one of the most frequently asked question is: “What PC specifications would you recommend?”
Updating your printer definitions and profiles from V9 to V10
In the past the upgrade from one version to another needed to be done manually and took time and patience. Thanks to the integrated function for backup and restore back then in version 8.11 the update can be done fully automatically and without hassles. Continue reading
Version 10 is available!
ColorGATE is proud to announce the release of Version 10.
JDF Interface Module (JDFM)
Do you know our JDF Interface Module? No?! Then this article contains more information about it.