How to create a Support Info File as of Version 23

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You have a support case, have already created a web ticket in the ColorGATE web support and have now been asked by our Professional Services team to create a support info file (SIF)? In this blog article, you will learn what a support info file actually is, how it helps to solve your support case quickly and easily, and how to create it in V23 or in a newer Version.

If you want to create a SIF using V22.10 or an older version, click here

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Backup & Restore: Ensure a smooth transition from V22 to V23

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To ensure a smooth transition from version 22 to version 23, you should first back up your RIP configuration. This way, your usual settings, profiles and printer definitions will be directly available to you in the new version. Thanks to the integrated backup and restore function, this can be done conveniently.

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Secure your print jobs with our Job Backup Module

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Printing customized jobs or reproducing print jobs can be a challenging task, especially when it comes to maintaining the job data, as it often involves manual setup and configuration, leading to inconsistencies and errors. Furthermore, lost print job data can lead to delays, additional expenses and a waste of time and resources. To overcome these challenges, companies need a reliable backup system that can save their print job data in an organized manner and reproduce jobs with the original settings.

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How to Create a Support Info File (SIF)

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 You have a support case, have already created a web ticket in the ColorGATE web support and have now been asked by our Professional Services team to create a support info file (SIF)? In this blog article, you will learn what a support info file actually is, how it helps to solve your support case quickly and easily, and how to create it in V22.10 or in an older Version.

If you want to create a SIF using V23 or a newer version, click here

Continue reading How to Create a Support Info File (SIF) →

Foundations of Measurement

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Colors deviate. That’s a fact all printers have to keep in mind when producing printed or digitally decorated products. However, making sure that your products come out as they should is not as hard as you might think. What you need is color management. And to be able to color manage, you need to do one thing: measure.

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