All posts by vtsenova

FAQ for Upgrading to Version 24

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Version 24 of Productionserver, Proofgate and Filmgate is out now! If you have a valid Value Pack, you can update, free of charge. In this blog entry, we answer the most important questions about upgrading to V24.

The upgrade process from one version to the next is generally the same. Before upgrading, you should back up and restore your system configuration. Your usual settings, profiles and printer definitions will then be available directly in V24. In version 23.10 and higher, you also have the option of importing your system configurations using the Setup Assistant.

Further information about the import process can be found in this blog article: ensure-a-smooth-transition-from-v23-to-v24-with-backup-and-restore.

Continue reading FAQ for Upgrading to Version 24 →

Backup & Restore: Ensure a smooth transition from V22 to V23.10

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To ensure a smooth transition from version 22 to version 23.10, you should back up and restore your system configuration. This way, your usual settings, profiles and printer definitions will be directly available in V23.10

In V23.10, you can transfer the system configuration to V23.10 as before using the backup and restore function (Menu Options > System Configuration). You can find out how to do this in this section.
Alternatively, you can transfer the system configuration using the Setup Assistant, which is available in V23.10. This contains an import function with which you can quickly and easily transfer the system configuration from version 22 to V23.10. You can find out how to use the import function in the Setup Assistant in this section.

Continue reading Backup & Restore: Ensure a smooth transition from V22 to V23.10 →

How to create a Support Info File as of Version 23

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You have a support case, have already created a web ticket in the ColorGATE web support and have now been asked by our Professional Services team to create a support info file (SIF)? In this blog article, you will learn what a support info file actually is, how it helps to solve your support case quickly and easily, and how to create it in V23 or in a newer Version.

If you want to create a SIF using V22.10 or an older version, click here

Continue reading How to create a Support Info File as of Version 23 →

Backup & Restore: Ensure a smooth transition from V22 to V23

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To ensure a smooth transition from version 22 to version 23, you should first back up your RIP configuration. This way, your usual settings, profiles and printer definitions will be directly available to you in the new version. Thanks to the integrated backup and restore function, this can be done conveniently.

Continue reading Backup & Restore: Ensure a smooth transition from V22 to V23 →

How to Create a Support Info File (SIF)

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 You have a support case, have already created a web ticket in the ColorGATE web support and have now been asked by our Professional Services team to create a support info file (SIF)? In this blog article, you will learn what a support info file actually is, how it helps to solve your support case quickly and easily, and how to create it in V22.10 or in an older Version.

If you want to create a SIF using V23 or a newer version, click here

Continue reading How to Create a Support Info File (SIF) →