You are an existing customer and you are interested in our new version 21? No problem! If you have an active Value Pack, the upgrade is free of charge. In this blog entry, we answer the most important questions about upgrading from V20 to V21.
Who is entitled to a free upgrade?
All customers who had an active Value Pack on the effective date March 31st 2021 can upgrade to version 21 free of charge.
What is new in version 21?
Our Release Notes for version 21 describe the changes and improvements since Productionserver 20.01 Build 9197. You can download them in our Service & Support area (login required) under Download > Software & Updates > Version 21 > V21 Release Documentation.
Where can I find the installer for the updated version?
You can find the installer in our Service & Support area (login required) under Download > Software & Updates.
Please note that your license needs to be upgraded to version 21 before you can use the new version.
I have an active Value Pack. Will my license be upgraded automatically?
Please note that the license upgrades are not rolled out automatically on release day. Usually, our Customer Service will provide you with your updated license key within a few days. If this is not the case, please contact our Customer Service.
If you want to switch from a hardware-based license with a dongle to our new software-based licensing, please contact your dealer or our Customer Service directly.
If you have purchased your ColorGATE product as an OEM version from a printer manufacturer, the manufacturer will contact you as soon as version 21 is available for you.
I currently have no ValuePack. How can I upgrade my software?
Your dealer will be able to provide you with a quote for an upgrade. If you have bought your license directly from ColorGATE, you can also contact our Customer Service team.
How do I back up my software settings?
Before you upgrade to V21, please make sure that you have the latest version 20 release, V20.01, installed. Then start the software and backup your RIP configuration via Options > System Configuration > Backup. You can find a detailed description here.
Can I still use my old version after the upgrade?
With a V21 license you can run V21.00 as well as the last release of the previous version (V20.01). These two versions can be installed side by side on the same system without any problems and can be operated alternately. If you are still using an older V20 build, you should first install the latest V20.01 build before upgrading. You can find it in our Service & Support area under Download > Software & Updates > Version 20 > Productionserver/Filmgate/Proofgate 20 (login required).
When switching between the two installations, it is necessary to start the alternative version of the product once with administrative rights. This applies to both hardware-based licenses with dongle and software-based licenses with activation code. For SHL-SW licenses, you must also revoke the license from the most recently used version by selecting Programs > Productionserver xx > Productionserver xx – Revoke License in the Windows Start menu. You can then launch the alternative version and activate it with your activation code.
Note: If you are upgrading from version 10 to version 21 and want to run these versions in parallel during the transition period, please contact us via our web ticket system.
Do I have to register my product again?
Normally, you will keep your existing license number and won’t have to re-register your product. If you want to switch from a hardware-based lincense to a software-based license, you will receive a new license number and will need to re-register your product.