In support we are more frequently confronted with customers reporting a several minute long program start. In this article I would like to explain the cause of it and how to speed it up.Continue reading
We would like to inform you that we have recently updated our step by step guides to several modules and functions in Productionserver.Continue reading
Due to power failures and similar external influences, it can happen that the PC simply goes out while Productionserver is writing data. The next time the software tries to start, it may not open anymore. The reason for this is usually that a job folder is defective. The following article briefly explains what you can do to get Productionserver 10 up and running again. If you have any questions, please contact our Websupport-System. Continue reading
In addition to many corrections and small improvements 10.20 also offers some useful extensions for spot color handling.
Normally logging is just something that just happens in the background when running a software, but when a problem comes up, it suddenly becomes more important. While working in Support we often check the log files of Productionserver. If for example a printing process is canceled or the software isn’t starting anymore, these text files can help to find the real cause. This information can then help our developers to improve the software. As a user you don’t have to analyze the log files yourself, so that this article just describes how the logging is activated.
ColorGATE software solutions will run on nearly any PC hardware running a recent Windows, the minimal system requirements are met in the lowest cost segment, even tablets or Mini-PCs would be able to run and probably even be able to drive printers productively.
With higher productivity of printers and the ability to run multiple devices simultaneously one of the most frequently asked question is: “What PC specifications would you recommend?”
In the past the upgrade from one version to another needed to be done manually and took time and patience. Thanks to the integrated function for backup and restore back then in version 8.11 the update can be done fully automatically and without hassles. Continue reading
Do you know our JDF Interface Module? No?! Then this article contains more information about it.
Since you now know the differences between the densities and what measurement device is required to linearize our film we go into the software and create a linearization.
If you are using the software with a valid dongle you are able to get to the linearization assistent like shown in the next picture.
For printer drivers that “print” to files in an output folder (e.g. Industrial InkJet, PDF FLAT HIGH-RES), it might help to setup a new path for each hotfolder.