How to use our universal drivers: Windows Printer, Color Copier and Color Copier GDI

At ColorGATE, we are proud to be able to support digital printing systems from a wide range of manufacturers in our products, with over 1,700 drivers currently available. However, there are still cases where it is not possible to integrate a dedicated driver for a particular printer. For many lower-priced printers, the manufacturers do not intend for these to be controlled directly via RIP software; and given the large number of toner-based A4/A3 printers, it makes sense to offer only universal drivers for these in many cases. Fortunately, it is common for these kinds of printers to be controlled directly from Windows, so that you can print from any application. This is something we can take advantage of. This article explains how you can use our universal drivers to control printers without dedicated drivers in Productionserver or Proofgate.

What to do when the software does not start anymore

Due to power failures and similar external influences, it can happen that the PC simply goes out while Productionserver is writing data. The next time the software tries to start, it may not open anymore. The reason for this is usually that a job folder is defective. The following article briefly explains what you can do to get Productionserver 10 up and running again. If you have any questions, please contact our Websupport-System.…

Logging in Productionserver

Normally logging is just something that just happens in the background when running a software, but when a problem comes up, it suddenly becomes more important. While working in Support we often check the log files of Productionserver. If for example a printing process is canceled or the software isn’t starting anymore, these text files can help to find the real cause. This information can then help our developers to improve the software. As a user you don’t have to analyze the log files yourself, so that this article just describes how the logging is activated.